Sales Associate

5 days ago

Nashville, Tennessee, United States Conn's HomePlus Full time

Job Summary:

The Sales Associate will promote Conn's products and financing options through excellent customer service. This role is responsible for assisting customers through all aspects of the buying process, providing face-to-face assistance, and generating new sales from our wide range of business services.

Key Responsibilities:

  • Provide face-to-face assistance to customers through the buying process, including merchandise selection, payment, finance options, pick-up, and deliveries.
  • Complete daily telephone calls to existing and potential customers.
  • Generate new sales from our wide range of business services.
  • Support colleagues and contribute to a positive and team-focused environment.
  • Ability to assist with merchandising and in-store setup, including moving, building, cleaning, and maintaining showroom components.
  • Deliver superior customer service as per company standards.
  • Maintain awareness of current advertised merchandise and promotions.
  • Collaborate with external and internal partners to identify and resolve customer issues.
  • Develop and maintain sales materials and product knowledge across a wide range of categories.
  • Establish and maintain current customer and potential customer relationships.
  • Deliver on key metrics and sales goals set by the company monthly.
  • Maintain confidentiality and comply with all credit policies, procedures, and government regulations.
  • Ability to maximize each sales opportunity by offering all applicable services, products, and attachments during all customer interactions.
  • Perform all job functions with a high degree of integrity and honesty.
  • Follow Conn's 5 Steps of the Sale for all transactions per company guidelines.
  • Comply with reasonable requests from management to perform other duties and responsibilities not listed above.

Requirements:

  • Reading, writing, and arithmetic skills.
  • High School Diploma, GED, or equivalency.

Preferred Qualifications:

  • Appliance, Furniture, or Electronic sales experience.
  • Customer Service background.
  • Experience within a retail organization.

Working Conditions:

  • Work is performed in a retail store environment.
  • Physical requirements include standing for long periods of time, packing, and lifting boxes for shipment, storing inventory, and using tech equipment and computers.
  • Handle and move merchandise efficiently and safely, including lifting or moving merchandise up to 40 pounds or more.

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