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Client Success Engineer
2 months ago
Overview:
DataNetwork is seeking a dedicated Customer Success Engineer (CSE) to provide exceptional post-sales technical assistance for a key client account. This role focuses on delivering product support, best practice recommendations, and engineering expertise. The CSE will be responsible for managing the ongoing support and services for assigned accounts.
Key Responsibilities:
● Act as the primary point of contact for customers, collaborating with various teams to fulfill client requirements.
● Manage the progression of technical support cases and customer inquiries related to DataNetwork's Video and Broadband Solutions, as well as Content Delivery and Storage.
● Facilitate and monitor change requests between the customer, product management, technical support, and research & development teams.
● Drive innovation and automation of tools in alignment with both company and customer objectives.
● Troubleshoot technical challenges, escalating issues as necessary while engaging additional resources to ensure timely resolution.
● The ideal candidate will be a team-oriented and articulate professional with a background in providing technical support for customer platforms, committed to enhancing customer success and outcomes. This individual should possess the ability to cultivate and sustain strong relationships with key customer stakeholders, acting as their primary advocate and point of contact for technical support and service-related communications.
