Customer Service Lead

2 weeks ago


Cortez, Florida, United States Walmart Full time
About the Role

We are seeking a skilled Customer Service Lead to join our Front End team at Walmart. As a key member of our team, you will be responsible for ensuring exceptional customer service and maintaining a high level of compliance.

Job Overview

As a Customer Service Lead, you will work closely with customers to resolve their queries and provide them with an excellent shopping experience. You will process returns and refunds, conduct financial transactions, and maintain a clean and organized store environment.

Benefits
  • Competitive hourly rate: $20-$31 per hour (dependent on location)
  • Award-winning benefits package, including medical, vision, dental coverage, 401(k), stock purchase, and company-paid life insurance
  • Paid time off, parental leave, family care leave, bereavement, jury duty, and voting leave
  • Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
Key Responsibilities
  • Deliver exceptional customer service, ensuring a positive shopping experience
  • Maintain a high level of compliance with company policies and procedures
  • Process returns and refunds, conduct financial transactions, and handle customer inquiries
  • Work collaboratively with colleagues to achieve team goals and objectives
Requirements
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing circumstances
  • Physical stamina to stand for long periods and move around the store as needed
About Us

Walmart is a leading retailer committed to providing excellent customer service and creating opportunities for growth and development. Our employees are our greatest asset, and we offer a range of benefits and perks to support their well-being and success.



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