Fitness Services Professional
4 weeks ago
EōS Fitness is a dynamic and motivational company that shares its members' passion for fitness. We strive to create a supportive work environment where our employees can thrive and grow with us. Our core purpose is to foster lifelong relationships with our members by providing exceptional service, guidance, and support.
Job Overview
We are seeking a highly skilled and dedicated Fitness Services Representative to join our team in Phoenix, Arizona. As a key member of our operations department, you will play a vital role in delivering outstanding customer experiences and driving business success.
Responsibilities
- Provide exceptional customer service to all members, ensuring their needs are met promptly and professionally.
- Respond to and resolve member inquiries via phone and email in a timely and courteous manner.
- Collaborate with the Membership Agreement Manager to address billing questions and concerns.
- Assist members with canceling personal training sessions as needed.
- Handle customer feedback and partner with relevant departments to implement improvements.
- Process orders, collect payments, and submit FMX tickets as required.
Requirements
- Prior experience in the fitness industry or strong interest in this field is preferred.
- Minimum 2 years of customer service experience, with excellent communication and interpersonal skills.
- Ability to build strong relationships with colleagues, management, and vendors at all levels.
- Proficiency in Microsoft Office, particularly Excel, and ability to manage multiple tasks effectively.
- Strong attention to detail, problem-solving skills, and time management abilities.
- Must reside in the Phoenix, Arizona area and be willing to work in a fast-paced office environment.
Benefits and Perks
- Competitive hourly rate: $18.00-$22.00
- Full-time, non-exempt position with opportunities for growth and professional development.
- Free membership for you and one family member, plus discounted personal training and merchandise.
- Comprehensive benefits package, including health, dental, vision, and life insurance, as well as employee assistance and pet insurance programs.
- Employee referral program and 401(k) matching contributions.
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