Residential Services Lead

14 hours ago


Atlanta, Georgia, United States Sonder Holdings, Inc. Full time
About the Position

We are seeking a skilled leader to manage our residential services, oversee housekeeping operations, and ensure exceptional guest experiences.

  • Develop and implement effective cleaning schedules for a team of housekeepers, prioritizing efficiency and quality
  • Support and lead cleaner onboarding, training, and ongoing improvement initiatives, fostering a culture of excellence
  • Organize and prepare supplies for daily distribution, leading inventory control and organization efforts, minimizing waste and maximizing resources
  • Triage and delegate guest requests in real-time to cleaner schedules, ensuring timely and satisfactory responses
  • Perform standard housekeeping duties when necessary, including cleaning bathrooms, kitchens, living spaces, and bedrooms, changing linen and terry, polishing surfaces, removing trash/recycling, restocking soaps, shampoos, various kitchen and apartment items, and branded Sonder collateral, ensuring all furniture, appliances, and amenities are clean and in working order
  • Conduct special projects as assigned, driving innovation and continuous improvement
  • Initiate and manage reporting of any maintenance issues, safety hazards, or damage to Sonder properties, maintaining a safe and healthy environment
  • Manage various digital programs, including online HK scheduler, cleaner mobile app, and internal reporting & communication platforms. Support cleaner training and compliance on these programs
What We Offer

We provide an estimated salary range of $65,000 - $85,000 per year, generous stock options, medical, dental, and vision insurance, flexible vacation, wellness and volunteering days, annual free credits and discounts to stay in Sonder properties, and workplace flexibility (for remote-specified positions only).



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