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Senior Patient Care Coordinator for Chronic Conditions
2 weeks ago
About UnitedHealth Group Inc.
At UnitedHealth Group, our mission is to help people live healthier lives and make the healthcare system work better for everyone. We believe that everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Job Overview
The Healthcare Manager role at OptumCare supports patients with high-risk health conditions navigate the healthcare system. This position involves developing patient empowerment by acting as an educator, resource, and advocate for patients and their families to ensure a maximum quality of life.
Key Responsibilities:
- Work with providers and clinic staff to identify patients at high risk
- Support longitudinal care of the patient with chronic care conditions by performing assessments, medication reconciliation, motivational interviewing, self-management goal setting, providing patient education, creating referrals, and conducting transitional needs assessments
- Coordinate with providers to establish or update plan of care
- Perform accurate and timely documentation in the electronic medical record
- Participate in daily huddles and Patient Care Coordination meetings
- Maintain continued competence in nursing practice and knowledge of current evidence-based practices
Requirements
- Bachelor's degree in Nursing or Associate's degree in Nursing with 4+ years of experience
- Registered Nurse with an active and unrestricted license to practice in the state of employment
- Current BLS certification
- 2+ years of experience in a physician's office, clinical, or hospital setting
- Proven knowledge of chronic diseases, especially COPD/asthma, diabetes, CHF, and IHD
- Proficient computer skills to work efficiently with electronic medical records
Preferred Qualifications:
- Experience related to patient education and/or motivational interviewing skills and self-management goal setting
- Proven excellent verbal and written skills
- Proven excellent organizational and prioritization skills
- Proven solid interpersonal skills
- Proven ability to interact productively with individuals and with multidisciplinary teams
- Bilingual English and Spanish