Assistant Store Lead

8 hours ago

Kyle, Texas, United States Black Rock Coffee Bar Full time
Job Summary

We are seeking a highly motivated and experienced Assistant Store Lead to join our team at Black Rock Coffee Bar. As a key member of our leadership team, you will be responsible for providing exceptional customer service, leading by example, and ensuring a positive work environment.

Key Responsibilities
  • Lead and communicate Black Rock Coffee Bar's values, policies, and procedures to team members.
  • Model exceptional customer service and provide training and mentorship to team members.
  • Establish effective team communication and maintain adequate shift coverage.
  • Assist in planning and executing sales promotions and support successful store operations.
  • Promote and ensure safe work practices and report incidents and accidents to the Store Lead.
  • Work a minimum of 30 hours on the bar per week and support the Store Lead in hiring, onboarding, and training processes.
  • Assist with off-bar duties, including approving timecards, money management, and troubleshooting equipment.
  • Take proactive measures to resolve issues and maintain a positive work environment.
Requirements
  • Strong communication and interpersonal skills for effective customer and team interactions.
  • Ability to thrive in a fast-paced environment and handle multiple tasks with attention to detail.
  • Excellent customer service skills with a friendly, outgoing personality.
  • Flexibility to work weekends, holidays, and varying shifts.
  • Demonstrates self-motivation and ability to work independently and effectively delegate tasks to the team.
  • Must have been employed at Black Rock Coffee Bar for at least 6 months, unless otherwise approved by the Area Manager and Human Resources department.
Benefits
  • Paid time off (full-time team members can expect to accrue 40-56 hours per year)
  • 401(K) Plan options for eligible team members
  • Health insurance (medical, vision, dental)
  • Pet insurance and discount options
  • LTD, Life, and AD&D coverage
  • Holiday pay
  • Team member Assistance Program (EAP)
  • Professional development opportunities
  • Team members enjoy free drinks (conditions apply)

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