Customer Service Representative

3 weeks ago


Summersville, West Virginia, United States Hibbett Retail, Inc. Full time

At Hibbett Retail, Inc., we are seeking a highly motivated Sales and Customer Service Associate to join our team. As a key member of our sales floor, you will be responsible for providing exceptional customer service, promoting sales, and maintaining a positive store environment.

About the Role:

  • We are looking for a candidate with 0-2 years of customer service experience who is passionate about delivering outstanding customer service and selling merchandise.
  • The successful candidate will have excellent interpersonal and communication skills, with the ability to work in a fast-paced environment.
  • You will be responsible for promoting sales, achieving sales targets, and identifying and communicating merchandise needs to management.

Key Responsibilities:

  1. Provide exceptional customer service, highlighted in the customer service manual, including helping customers as they enter the store and assisting multiple customers during peak periods.
  2. Promote and sell services and merchandise provided by Hibbett I City Gear.
  3. Consistently set goals to grow and improve selling skills and track overall sales.
  4. Practice and uphold all Hibbett I City Gear policies, procedures, and standards, as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
  5. Assist in daily store operations, including completing work lists, clean-up lists, weekly shipments, and store maintenance.
  6. Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
  7. Consistently achieve and/or exceed sales targets and goals.
  8. Identify and communicate merchandise needs, pricing concerns, and operations problems to management.
  9. Attend all staff meetings and tech clinics for the store.

Salary: $8.75 - $10.94 per hour, based on location and experience.

Benefits: This role offers a competitive salary, opportunities for growth and development, and a collaborative work environment.



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