Lead Healthcare Server

2 months ago


Exeter, New Hampshire, United States RiverWoods Exeter Full time
About the Role

RiverWoods Exeter is seeking a highly skilled and experienced Lead Diet Aid to join our culinary services team. As a key member of our team, you will be responsible for providing exceptional customer service to our residents while maintaining a high level of food quality and service execution.

Key Responsibilities
  • Training and Development: Assist the Healthcare Dining Services Manager in orienting and training new employees, ensuring a consistent and effective onboarding process.
  • Employee Engagement: Collaborate with the Dining Room Manager to implement a recognition and reward process, fostering high employee satisfaction and retention.
  • Performance Management: Assist the Dining Room Manager with delivering timely performance reviews, utilizing RiverWoods' performance management system to ensure meaningful feedback.
  • Inventory Management: Practice First-in-First-Out (FIFO) inventory management and control procedures, maintaining specific stocks and pars for nursing supplies and supplements.
  • Record Keeping: Ensure all proper records are updated and kept, including guest meals, nursing restocks, and dish machine temperature logs.
  • Geriatric Menu Management: Update and maintain the GeriMenu resident database and ticket printing, assisting with input of special menus as needed.
  • Daily Pre-Meal Meetings: Plan and conduct effective daily pre-meal meetings with diet aides and the culinary team prior to service meal periods.
  • Professional Standards: Ensure the professional standard for appearance of all personnel at all times, including uniform, personal hygiene, and appearance.
  • Resident Satisfaction: Ensure residents' diet orders and preferences are carefully followed and executed, encouraging and collecting resident feedback to improve areas of service and culinary execution.
  • Theme Meal Planning: Engage in theme meal and special event planning with nursing, activities, and the Culinary Operations Manager, coordinating and executing these events as a cohesive team.
Requirements
  • Education: High School Diploma or GED Equivalent
  • Experience: Minimum of 1-2 years equivalent and relevant experience in senior services and/or health care dining supervisory role


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