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Senior Manager, Site Reliability Engineering – Datacenter Hardware and IaaS

2 months ago

Chevy Chase, Maryland, United States GEICO Full time

Job Summary

GEICO is seeking an experienced Senior Manager to lead our Site Reliability Engineering team in delivering high-performance, low-latency platforms and applications. As a technical leader, you will build and manage a team of engineers to innovate and improve existing solutions, leveraging engineering solutions to solve critical operational problems.

Key Responsibilities

  • Lead strategy and execution of a technical roadmap to increase the velocity of delivering products and unlock new engineering capabilities.
  • Drive infrastructure as code and show proficiency in field-appropriate programming languages, leading by example.
  • Work with your Director to address project dependencies, negotiate and estimate incremental delivery dates for milestones with the stakeholder community, and deliver projects on time.
  • Identify and raise appropriate project risks, presenting detailed and implementable solutions or alternatives.
  • Understand how requirements and design choices may impact systems across multiple areas.
  • Report on your team's progress for project and other key metrics, presenting detailed and implementable ideas for areas to further improve or influence product or project delivery.
  • Initiate and support performance evaluation of team members.
  • Cultivate a culture that motivates all levels of performers to higher levels of achievement.
  • Build and maintain relationships with your team members to support an environment of trust.
  • Influence those you motivate and coach to be receptive to feedback by cultivating a culture that acknowledges and expects individuals to grow and be accountable as a result of the experience gained (growth mindset).
  • Identify where technical or analytical skill gaps put future team deliverables at risk and craft a plan to remediate, consistently challenging team members to share knowledge and learn new technologies.
  • Proficiently execute difficult conversations on development and performance.
  • Craft and deliver strategic and well-structured persuasive arguments to drive projects that drive process improvement, enhance cost leadership, and/or customer experience.
  • Manage up to leadership as well as give feedback when appropriate.
  • Administer coaching plan(s) and Performance Improvement Plan(s).
  • Craft fully compliant quality documentation.
  • Compliant negotiation and execution of warning administration and/or involuntary termination.
  • Develop the team budget and be accountable for reporting on results achieved at regular intervals.
  • Significantly contribute to the team planning process to include surfacing associate level proposals.
  • Collaborate with the product teams to understand their pain points around performance, resiliency, and formulate strategies to address recurring issues in a sustainable way.
  • Influence and build vision with product owners to ship quality products in a faster pace.
  • Develop and motivate teams to solve complex problems and be a strong advocate for open-source technologies and solutions.
  • Be responsible for building and mentoring a new team of Site reliability engineers and managers.
  • Drive the team towards building solutions towards the long-term goals while ensuring that high priority tech debts are solved in an efficient way.
  • Be a strong thought leader in Site Reliability engineering, Operational excellence, and DevOps Principles.
  • Consistently share best practices and improve processes within and across teams.

Requirements

  • Strong knowledge in modern at-scale datacenter architectures.
  • Experience with OCP hardware and related technologies (e.g. OpenBMC, Redfish), bonus for knowledge in low-level driver development.
  • Focus on leveraging infrastructure as code as a primary means of control. Building CI/CD chains for datacenter operations.
  • Experience in building IaaS systems based on OpenStack.
  • Knowledge of cloud computing technologies and concepts (SaaS, PaaS, IaaS, etc).
  • Working knowledge of object-oriented development, Gang of Four (GOF) Design Patterns, Microservices, Dependency Injection with IOC containers, and both frontend and backend unit testing.
  • Proven ability to concentrate and demonstrate a capacity for learning technical concepts and adapting to new technologies quickly.
  • Strong Cloud (AWS, GCP, Azure etc.) platform knowledge.
  • Proficiency in Project Management and work item management tools such as Azure DevOps and Portfolio.
  • Strong foundation in algorithms, data structures, and core computer science concepts.
  • Experience in existing Operational Portals such as Azure Portal.
  • Fluency with Python, Golang, JSON, and RESTful Web Services.
  • Experience with application monitoring tools and performance assessments.
  • Experience in PowerShell Scripting.
  • Constructing, interpreting, and applying metrics to your work and decision making, able to use those metrics to identify correlation between drivers and results, and using that information to drive prioritization and action.
  • Strong understanding of Site Reliability Engineering and DevOps principles.
  • Strong technical acumen in Cloud Architecture, Performance Benchmarking, and Capacity planning.
  • Expert in Container orchestration (e.g. Kubernetes), container runtimes and optimization.
  • Experience with driving cultural change in technical excellence, quality, and efficiency.
  • Experience managing and growing technical leaders and teams.
  • In-depth knowledge of CS data structures and algorithms.

Experience

  • 8+ years of experience in leadership position.
  • 8+ years of leading a SRE team.
  • 6+ years coding experience.
  • 5+ years of development in a large-scale, mission-critical environment.
  • 5+ years of hands-on work experience supervising personnel in a technical environment.
  • 5+ years of experience with one of the public cloud - AWS, GCP, Azure, or another cloud service.
  • 2+ years' experience with automated testing including Unit, Integration, and End-to-End functional testing.

Education

  • Bachelor's degree in Information Technology or related field, or equivalent experience.