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Clinical Representative Associate

4 weeks ago

Faribault, United States Allina Health Full time

Job Summary: As a key member of the Allina Health team, you will play a vital role in ensuring a seamless patient experience. Your primary responsibility will be to greet and welcome patients to their appointments, either in person or over the phone. You will also be responsible for collecting demographic and financial data, and entering this information into our electronic medical record system.

Key Responsibilities:

  • Registration and Check-in: You will be responsible for conducting patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment-specific forms, and obtaining necessary documentation.
  • Co-pay and Balance Collection: You will be responsible for collecting co-pays and/or remaining balances from patients, and responding to questions regarding financial assistance programs.
  • Lobby Management: You will be responsible for maintaining a clean and organized patient care lobby, including cleaning and disinfecting the area, restocking supplies, and making copies of documents as needed.
  • Other Duties: You may be responsible for scheduling appointments, answering and transferring calls, handling messages, and participating in staff meetings.

Requirements:

  • Education and Experience: You must be 18 years of age, and have the education and/or experience needed to meet the required functional competencies listed on the job description.
  • Computer Skills: You must have basic computer skills, including experience with Microsoft Office products.

Preferred Qualifications:

  • Associate's or Vocational Degree: An associate's or vocational degree is preferred.
  • Customer Service Experience: 0-2 years of customer service experience is preferred.
  • Medical Terminology Knowledge: 0-2 years of medical terminology knowledge is preferred.

Physical Demands:

  • Sedentary: This role requires sedentary work, with occasional lifting of up to 10 pounds.