Current jobs related to Collision Estimator - Westlake, Ohio - AutoNation

AutoNation is a leading automotive retailer in the United States, offering innovative products, exceptional services, and comprehensive solutions to empower our customers to make informed decisions. We have a network of dealerships nationwide, strengthened by a recognized brand, offering a wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services.

As a Collision Estimator, you will interact daily with customers, insurance companies, and parts associates to ensure the repair process is smooth and efficient. You will use your excellent communication skills and empathetic nature to help customers navigate the process.

• Greet customers and discuss repair options.
• Determine repair needs based on customer information, vehicle walk-around, inspections, and test drives.
• Ask for the sale on all estimates.
• Meet or exceed targeted sales goals and customer satisfaction index.
• Understand basic parameters of collision repair and insurance programs.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle and answer customer questions as needed.
• Manage multiple repairs simultaneously.
• Work with other associates on daily planning and release meetings.
• Process transactions and ensure compliance with state and federal laws and regulations.
• Follow up with customers to ensure we have met their expectations.
• Build rapport with customers to create a base of referrals.
• Gain superior product knowledge to effectively help customers.
• Ensure all administrative processes are handled in a timely fashion and in compliance with company policies.
• Provide exceptional customer experience to drive loyalty.

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail-oriented and organized.
• Prior sales or retail experience preferred but not required.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid, in-state driver's license with an acceptable, safe driving record.

• Our associates have many choices for career growth and development after success in a Collision Estimator role. Future opportunities may include:
• Collision Director
• Collision Production Manager

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits
• Exclusive RX Pet program offering discounts on medications
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply.