Campus Store Team Member

3 weeks ago

Brunswick, Georgia, United States Barnes & Noble Education, Inc. Full time
Customer Service Representative Job Description

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Barnes & Noble Education, Inc. As a key member of our retail operations, you will be responsible for delivering exceptional customer service, supporting store leaders, and contributing to the overall success of our campus stores.

Our campus stores serve as a vibrant hub of college life and learning, and we are committed to elevating lives through education. We believe in creating retail and learning experiences that engage students, support faculty, and build alumni loyalty.

About Us:

  • Established in 1971, Barnes & Noble Education, Inc. has a rich history of serving colleges and universities across the United States.
  • We offer a comprehensive range of educational products and services, including textbooks, course materials, technology, and online resources.
  • Our mission is to elevate lives through education, providing students with the tools and resources they need to succeed academically and personally.

Job Summary:

  • Provide exceptional customer service to customers, answering questions and resolving issues in a timely and professional manner.
  • Assist with processing sales transactions, including cash, credit, or financial aid payments.
  • Support store leaders in all facets of retail operations, ensuring the store is operating at optimal performance.
  • Participate in visual merchandising, maintaining a visually appealing store environment and ensuring products are properly displayed and stocked.

Key Responsibilities:

  • Deliver exceptional customer service, exceeding customer expectations and building strong relationships.
  • Process sales transactions accurately and efficiently, handling returns, exchanges, and refunds as needed.
  • Support store leaders in managing inventory, receiving shipments, and maintaining store appearance.
  • Stay up-to-date on product knowledge, promotions, and events, sharing information with customers and colleagues.

Requirements:

  • A minimum of 18 years of age.
  • High school diploma or equivalent required; some college coursework preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Demonstrated ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines.
  • Basic math skills, keyboarding, and data entry experience preferred.

Benefits:

  • $12-$15 per hour (dependent on location and experience).
  • Flexible scheduling to accommodate academic needs.
  • Opportunities for career growth and development within the company.
  • Paid sick time (accrued based on time worked).
  • Eligibility to participate in a 401(k) plan after completion of 1000 hours worked in a 12-month period.

Working Conditions:

  • Ability to stand for long periods, lift up to 25 pounds, and move around the store as needed.
  • Occasional exposure to cold temperatures, dust, and other environmental factors.
  • Adherence to company policies and procedures regarding social distancing and sanitizing.

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