Order Management Specialist

2 weeks ago


Reno, Nevada, United States Elemental LED, INC. Full time
Job Title: Order Management Specialist

We are seeking a highly skilled Order Management Specialist to join our team at Elemental LED, INC. This is a fantastic opportunity to work with a leading engineering and technology company that creates innovative LED lighting solutions.

About the Role:

The Order Management Specialist will be responsible for processing purchase orders promptly and accurately, providing WORLD CLASS service to customers, and resolving all PO-related issues. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Process purchase orders according to standard operating procedures and shipping goals
  • Respond to customers promptly via phone and email
  • Document conversations concisely and accurately
  • Effectively respond to and prioritize multiple requests for service from customers and colleagues
  • Collaborate with the Distribution Center, Accounting, Supply Chain, Manufacturing, and other departments as directed by the Leadership team
  • Interact and engage with Operations and Shipping departments to resolve shipment issues and ensure orders and products are shipping on time and accurately
  • Proactively communicate issues back to management and follow order management processes
  • Assist in developing workflow improvements, including process development and implementation
Requirements:
  • Bachelor's degree in Business Administration or related field, or equivalent combination of experience and training
  • Minimum of two (2) – four (4) years order entry and customer service experience in a complex environment
What We Offer:
  • Paid Time Off (PTO)
  • Personal Floating Holiday
  • Parental Leave (PL)
  • Volunteer Time Off (VTO)
  • Three Paid Flexible Holidays per year
  • Seven Paid Holidays
  • Medical, Dental, Vision, Life/AD&D, Short Term and Long Term Disability Insurance (100% PAID by employer for employee only)
  • Pre-Tax Flexible Spending Accounts (FSA)
  • Discounted Corporate Gym Membership at South Reno Athletic Club
  • Tuition Assistance
  • Employee Discount
  • Company-matched 401(k) Plan, at 5%, no vesting schedule
  • Onsite Snacks and Beverages
  • Monthly Lunches
  • Employee Referral Bonus Program
About Us:

Elemental LED, INC. is an at-will and drug-free workplace, as well as an Equal Opportunity Employer.



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