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Assistant Store Manager

2 months ago

Kokomo, Indiana, United States Rack Room Shoes Full time

Job Summary

The Assistant Store Manager plays a vital role in the success of Rack Room Shoes by assisting the Store Manager in overseeing all aspects of store operations. This includes ensuring compliance with company policies and procedures, providing leadership and guidance to store staff, and assuming responsibility for store operations in the absence of the Store Manager.

Key Responsibilities

  • Safety and Customer Welfare
    • Primary responsibility is the safety and well-being of employees and customers.
  • Customer Experience
    • Create and maintain an excellent customer shopping experience.
    • Maintain and reinforce current service level standards.
    • Provide service training and leadership to staff members.
    • Manage customer issues with a sense of urgency and to the satisfaction of our customers.
  • Point of Sale Operations
    • All POS terminal transactions in accordance with policy and procedure.
    • Sales, Discounts, and Refunds.
    • Loyalty.
    • Open/Closing procedures.
  • Inventory Control
    • Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
    • Shipping and Receiving.
    • Price Management (Price Changes, Markdowns, etc.).
    • Singles.
    • Damaged Merchandise.
    • Conducting a Physical Inventory.
  • Sales Floor Merchandising and Visual Presentation
    • Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
    • Merchandise Placement.
    • Sales floor maintenance and housekeeping.
    • Promotional event directions, materials, and signage.
  • Payroll Control
    • Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
    • Scheduling.
    • Payroll budget compliance.
    • Time and Attendance.
  • Training and Development
    • Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
    • Utilization of all available training tools.
    • Consistent reinforcement of operational standards.
  • Loss Prevention
    • Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
  • Professional Development
    • Work towards a complete understanding of managing all day-to-day operations.

Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations, and Training Personnel.

Key Qualifications

An approved background check.

Effective verbal and written communication skills.

Managerial and organizational skills.

Strong interpersonal skills necessary for customer and employee interactions.

Strong visual merchandising skills.

Working knowledge of footwear, accessories, and shoe care.

Basic mathematical skills.

Knowledge of Corporate and Store Operations policies and procedures.

A complete understanding of the standards of Store Presentation and strong visual merchandising skills.