Fleet Maintenance Service Coordinator

3 days ago

Albany, New York, United States Ryder System Full time
Job Summary

We are seeking a highly skilled and detail-oriented Fleet Maintenance Service Coordinator to join our team at Ryder System. As a key member of our operations team, you will be responsible for supporting the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up, and maintenance file management.

Key Responsibilities
  • Improve the quality and consistency of customer communications and meet customer expectations.
  • Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction.
  • Execute customer communication protocol as it pertains to PM scheduling and follow-up, breakdowns, and vehicle status updates.
  • Enhance branch productivity through effective work scheduling and planning.
  • Create repair order tasks and update work planning sheets.
  • Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up.
  • Coordinate with rental counter to identify repair requirements, available substitute units, and vehicle wash requirements.
  • Coordinate outside repair with vendors and customers.
  • Contribute to cost containment through effective inventory planning and warranty.
  • Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders, and parts invoice, and coordinating parts pick-up and delivery.
  • Make recommendations on min-max levels to the inventory planning team.
  • Manage parts obsolescence.
  • Ship warranty and return parts.
  • Organize and ensure cleanliness in the parts room.
Requirements
  • H.S. diploma/GED, required.
  • Three (3) years or more customer service with issues resolution experience required.
What We Offer

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family, and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug-Free workplace.

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