Fitness Center Representative

4 days ago


Parkesburg, Pennsylvania, United States Planet Fitness Full time
Job Title: Member Services Representative

At Planet Fitness, we're committed to creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests. As a Member Services Representative, you'll play a vital role in achieving this goal.

Key Responsibilities:
  • Customer Service: Greet members, prospective members, and guests with a friendly and welcoming attitude, providing exceptional customer service to exceed their expectations.
  • Front Desk Operations: Handle all front desk-related activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
  • Account Management: Facilitate needed updates to member accounts, respond to member questions and concerns in a timely and professional manner, and escalate issues to Assistant Manager or Manager as needed.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club, ensuring a welcoming environment for members and guests.
Requirements:
  • Customer Service Background: Preferred experience in customer-facing roles, with a passion for delivering exceptional service.
  • Basic Computer Proficiency: Ability to navigate our systems and software with ease.
  • Fitness and Health: A genuine interest in fitness and health, with a positive attitude and enthusiasm for helping others achieve their goals.
  • Physical Demands: Ability to stand and walk for extended periods, talk on the phone, and occasionally lift up to 50 pounds.
Compensation:

$15.00 per hour

At Planet Fitness, we're committed to creating a Judgement Free Zone where everyone feels welcome and supported. If you're passionate about delivering exceptional customer service and helping others achieve their fitness goals, we'd love to hear from you



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