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Client Engagement Specialist

2 months ago

New York, New York, United States S&P Global Full time

About the Position

Grade Level (for internal use):

09

The Team:

S&P Global Platts is on the lookout for a Client Relationship Manager who will oversee a designated client portfolio across Latin America. This role encompasses client assistance, onboarding processes, and the cultivation of strong relationships. The Client Relationship Manager collaborates closely with Commercial and Client Development teams to identify client needs and deliver valuable services.

This position provides an excellent opportunity to take charge of your accounts and foster relationships with a diverse range of clients. It also allows for deeper insights into energy commodities, price evaluations, and emerging sectors such as Energy Transition. You will have the chance to establish a personal network with commodity analysts, traders, and senior executives.

Additional responsibilities include providing on-site assistance, conducting product training, and integrating Platts services into customer workflows. The aim is to ensure outstanding customer service as a key differentiator. Documentation in Salesforce is necessary for all value-added services (cases/activities).

Responsibilities and Impact:

  • Provide on-site assistance, product training, and ensure the integration of Platts services within customer workflows, aiming for exceptional customer service as a key differentiator. Salesforce documentation is essential for all value-added services (cases/activities).
  • Stay informed on current commodity news and partner platforms, serving as a team advocate.
  • Collaborate with Commercial and other teams to address client requirements, deliverables, and feedback.
  • Contribute to the growth of S&P Global Platts by working in partnership with Commercial.
  • Manage client onboarding, product training, relationship development, and client deliverables. Collaborate with Client Service, Editorial, Product, Marketing, and other global teams to seek client solutions.
  • Travel to meet clients to understand their perspectives and share feedback internally as needed. Work with global Client Service teams to share best practices and lessons learned.

What We Are Seeking:

Basic Required Qualifications:

  • Bachelor's Degree from an accredited institution.
  • Proficiency in English, both written and spoken.
  • Proficiency in Spanish, both written and spoken.
  • A minimum of 3 years of relevant industry experience (finance, banking, or trading).

Additional Preferred Qualifications:

  • Experience in client support and/or sales interactions.
  • A proactive individual who is organized and willing to manage a portfolio of clients.
  • Strong time management and prioritization skills, capable of handling multiple client requests, including product demonstrations and training.
  • Ability to effectively lead individual and group training sessions at all organizational levels.
  • Knowledge of energy, commodities, and financial markets.
  • Willingness to travel approximately 40% of the time to meet clients.
  • Familiarity with CRMs (Salesforce), Excel, Quip, Zoom, and Teams.
  • Understanding of APIs and technology.

About S&P Global Commodity Insights
At S&P Global Commodity Insights, our comprehensive perspective on global energy and commodities markets empowers our clients to make informed decisions and create sustainable value.

We serve as a trusted connector, bringing together thought leaders, market participants, governments, and regulators to co-create solutions that drive progress. Our coverage is essential for navigating Energy Transition, including oil and gas, power, chemicals, metals, agriculture, and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI), the leading provider of credit ratings, benchmarks, analytics, and workflow solutions in the global capital, commodity, and automotive markets. Our offerings help organizations navigate the economic landscape effectively.

What We Offer:

Our Purpose:

Progress requires a catalyst to initiate change. The right combination of information, imagination, people, and technology can unlock possibilities and transform the world.

As our world becomes increasingly complex, we strive to go beyond conventional insights and uncover new levels of understanding to assist companies, governments, and individuals in making a significant impact on the future. At S&P Global, we turn data into Essential Intelligence, identifying risks and opening new opportunities.

Our People:

With a workforce of over 35,000 worldwide, we possess the ability to appreciate nuances while maintaining a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can foster a more prosperous future for everyone.

We are committed to finding innovative ways to measure sustainability, analyze energy transitions across supply chains, and develop workflow solutions that facilitate insight application. We are dedicated to creating a more equitable future and assisting our clients in discovering sustainable business practices.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we prioritize Powering Global Markets. Throughout our history, leading organizations have relied on us for the Essential Intelligence necessary to make confident decisions about the future. We build our foundation on integrity, approach our work with a spirit of discovery, and collaborate closely in partnership with each other and our clients to achieve shared objectives.

Benefits:

We prioritize your well-being so you can focus on your work. Our commitment to our employees is reflected in the comprehensive support we provide for your career growth.

Our benefits include:

  • Health & Wellness: Comprehensive healthcare coverage tailored for your well-being.
  • Flexible Downtime: Generous time-off policies to keep you energized.
  • Continuous Learning: Access to a wealth of resources for career development and skill enhancement.
  • Invest in Your Future: Competitive compensation, retirement planning, and financial wellness programs.
  • Family-Friendly Perks: Benefits designed to support your family.
  • Beyond the Basics: Additional perks that can enhance your experience.

Diversity, Equity, and Inclusion at S&P Global:
We believe that diversity fuels creativity, equity unlocks opportunities, and inclusion drives growth and innovation. Our commitment focuses on empowering our global workforce to bring their authentic selves to work while striving to better reflect and serve our communities.