Veterinary Dental Support Specialist
4 weeks ago
We are seeking a skilled and professional Customer Service Representative to join our team at Southern California Veterinary Dental Specialties Inc. As a CSR, you will play an integral role in the day-to-day operations of our practice, providing exceptional customer and pet care to our clients.
Responsibilities:
- Welcome clients in a friendly, helpful, and compassionate manner
- Prepare and review documents and medical records accurately and completely
- Consistently check memos and personal email for internal communications and staff updates
- Educate and advise clients regarding our services
- Schedule and check-in appointments and tend to all client requests while ensuring the highest quality of care and satisfaction for our clients
- Process admissions and discharges accurately
- Process invoices and payments accurately
- Update and maintain client/pet records and files in accordance with legal requirements
- Assist with other administrative duties such as scanning, faxing, emailing, and shipping
- Answer multiple phone lines in a prompt and professional manner, route calls to the appropriate departments, and screen calls and take messages when needed
- Confirm upcoming appointments with clients and ensure all proper diagnostics are attached to the record in a timely manner
- Update clients of wait times and delays
- Keep records of client interactions, transactions, comments, and complaints
- Clean lobby and exam rooms
- Ensure any supplies needing replenishment within 2 weeks are reported to the Practice/Purchasing manager
- Mentor new employees and visitors
- Knowledge of common medications and filling medications
- Instrument and equipment sterilization and maintenance
- Help restrain for IV catheters, blood draws, etc.
- Perform laboratory tests such as blood work and urinalysis
- Record patient vitals
- Provide post-operative care and monitor patients during recovery
- Clean kennels, bathroom, and laundry
Minimum Qualifications/Requirements:
- Two or more years of experience in the veterinary field performing the above duties (Required)
- Able to perform moderately physically demanding work that requires a lot of lifting (up to 50 pounds), cleaning, and constant motion
- Good interpersonal skills and a willingness to work as part of a collaborative team
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