Technical Support Specialist

4 weeks ago


Bay Minette, Alabama, United States Atlas Copco Full time

Job Summary

We are seeking a skilled Technical Support Specialist to provide assistance and expertise concerning Quincy rotary and reciprocating products.

Key Responsibilities

  • Support Field Service Technicians, distributor network, and end users in the maintenance, service, and training of Quincy products.
  • Assist customers to obtain technical information needed to be satisfied with the performance of their Quincy Compressor.
  • Continually update personal knowledge of new products or modifications to existing product lines and various warranty policies.
  • Assist in maintaining current product documentation for the Technical Service Department.
  • Provide daily reports of field problems reported by phone and email.
  • Provide training to Service Technicians and distributors on product service and repair both in service school and in the field when needed.
  • Perform Quality Air Auditing.
  • Troubleshoot networking and connectivity of compressed air equipment.

Requirements

  • High School Degree required with a Mechanical or Civil Engineering Degree (preferred).
  • Excellent phone skills.
  • Strong computer skills.
  • CAD experience (preferred but not required).

What We Offer

  • Individual learning opportunities.
  • World-wide job opportunities.
  • On the job training.
  • Health insurance.
  • Paid leave.
  • Retirement benefits.

Equal Employment Opportunity

Quincy Compressor provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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