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Customer Service Coordinator

3 weeks ago

West Palm Beach, Florida, United States SWABYS HEATING & AIR OF PALM BEACH Full time
Job Overview

As a Customer Service Coordinator at SWABYS HEATING & AIR OF PALM BEACH, you will play a pivotal role in ensuring seamless interactions between customers, technicians, and the service team. Your primary objective is to maximize customer satisfaction while optimizing operational efficiency.

Key Responsibilities:
  • Scheduling Appointments
  • Routing Technicians
  • Debriefing Technicians
  • Handling Payroll for Technicians
  • Entering and Closing Calls in the Computer System
  • Filing and Data Management
  • Dispatching Technicians
  • Scanning Paperwork

Additional Tasks:

  • Organizing Paperwork into the Computer System
  • Making New Files
  • Preparing Maintenance Agreement Renewals
  • Communicating with Customers via Email and Phone
  • Ordering Parts as Needed
  • Providing Excellent Customer Follow-up
  • Answering Phones and Scheduling Installation Jobs
  • Collaborating with the Receptionist as Needed

Our Company Culture

We are committed to delivering high-quality heating and cooling services to our clients in Southern Florida. Our family-owned and operated business aims to provide exceptional service at reasonable rates. Our factory-trained technicians have extensive experience working on heating and air conditioning systems in Florida, ensuring that our clients receive top-notch results and unparalleled customer service.