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Optometrist Associate

2 months ago

Columbia, Maryland, United States EssilorLuxottica Full time
Position Overview

The Associate Optometrist plays a vital role in enhancing the lives of our patients by delivering exceptional eye care services.

At Pearle Vision, part of the Luxottica family, we are committed to providing authentic EyeCare that prioritizes patient trust and satisfaction.


Key Responsibilities
  • Demonstrate unwavering dedication to superior Patient/Customer Service through the execution of our established protocols.
  • Welcome patients and manage phone inquiries as necessary.
  • Conduct services in alignment with Clinical Protocols and industry standards.
  • Ensure accurate diagnoses and provide suitable recommendations for each patient.
  • Foster a positive relationship between Doctor and Patient.
  • Guide Associate Doctors on clinical protocols, including chart audits.
  • Communicate effectively with store associates to facilitate a seamless eyecare experience, ensuring beneficial outcomes for patients.
  • Identify patients' diverse needs and recommend appropriate products and services.
  • Support the development of Associate Doctors and store associates through comprehensive training in various areas, including:
    • Orientation
    • Front desk operations
    • Pre-testing procedures
    • Telephone communication skills
    • Contact Lens Training
    • Clinical Protocols
    • Pearle Certified Eyecare
    • Company policies on safety, diversity, HIPAA, and loss prevention
    • Leadership and management skills
  • Encourage decision-making at the associate level closest to patient interactions.
  • Provide timely, constructive feedback to Associate Doctors and associates.
  • Address performance issues promptly in collaboration with the Store Manager, initiating necessary disciplinary actions when required.
  • Assist the Store Manager in conducting annual performance evaluations for Associate Doctors and provide feedback for store associates' reviews.
  • Work together with the Store Manager to achieve overall store success.
  • Aim to exceed expectations in key performance areas, including:
    • Secret shopper evaluations
    • Sales targets
    • Growth in eye exams
    • Store profitability
    • Adherence to Clinical Protocols
    • Key Performance Indicators
  • Recruit and select high-quality staff in partnership with the Store Manager.
  • Accurately forecast staffing needs based on business trends.
  • Ensure compliance with staffing and scheduling guidelines.
  • Oversee the receipt of contact lens diagnostics and physical inventory.
  • Ensure timely and accurate processing of Managed Vision Care claims.
  • Take responsibility for ordering doctor's office supplies and company-approved forms promptly.
  • Maintain the aesthetic appeal of the office and store, ensuring visual displays align with company standards.

Qualifications
  • Doctor of Optometry degree.
  • Proficient knowledge of current Optometric technologies and practices.
  • Strong verbal and written communication skills.
  • Excellent organizational and time management abilities.

Compensation is determined by various factors, including geography, experience, qualifications, and skills. A competitive bonus and/or commission plan may also be offered, complementing a comprehensive total rewards package. Benefits may include healthcare, retirement savings, paid time off, and employee discounts.

EssilorLuxottica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.