Client Support Senior Professional

1 week ago


Denver, Colorado, United States Cigna Full time
About the Role

We are seeking a highly skilled Client Support Senior Analyst to join our team. This is a hybrid role that requires working from our local office 3 days a week.

As a key member of our client services team, you will provide professional input to assignments and projects for a designated book of business. You will deliver specific delegated tasks in managing a moderately complex book of business as assigned by your manager.

Key Responsibilities
  • You will be accountable to proactively manage, respond and address client and broker inquiries through service plans to facilitate results attainment for the client experience and net promoter score (NPS), persistency and overall customer growth.
  • You will manage all service aspects of Client Account service delivery, product offerings, funding types and platforms for assigned accounts within a market/region.
  • You will serve as primary point of contact for a designated book of business and responsible to service excellence for clients and broker partners.

Skill Requirements

  • Exceptional customer centric skills and knowledge in all product and funding types strongly preferred.
  • Bachelor/Associate's degree in a related field preferred or at least 3-5 years of related experience.
  • Strong attention to detail; Ability to quickly understand the Clients' needs and expectations.


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