Community Liaison

We are seeking a highly motivated and customer-focused Community Liaison to join our team at American Property Management. As a Community Liaison, you will be responsible for providing exceptional service to our residents and prospective tenants, ensuring a positive and welcoming experience at our properties.

Key Responsibilities:

• Tour units with prospective tenants and highlight the unique features and benefits of our properties.
• Handle customer and resident relations, addressing any issues promptly and with a high level of customer service.
• Maintain knowledge of the local market and stay up-to-date on industry trends.
• Prepare and maintain reports for management, providing valuable insights and recommendations.
• Host community events and ensure they meet our high standards of quality and customer satisfaction.
• Assist residents throughout the rental process, from initial inquiry to move-in and beyond.

Requirements:

• 2+ years of experience in customer service or a related field.
• 1+ year of experience in the multifamily or student housing industry, preferably within the last 10 years.
• Knowledge of Federal Fair Housing Laws, Landlord/Tenant Laws, and ADA laws is a plus.
• High school diploma or equivalent required.
• Excellent attention to detail, organizational skills, and ability to multitask.
• Strong communication and teamwork skills, with a positive attitude and collaborative approach.
• Fluent in English, with strong reading, writing, and speaking skills.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.

What We Offer:

• Competitive starting wages and bonus incentives.
• A comprehensive benefits package, including medical, dental, and vision coverage.
• A 401(k) contribution opportunity with an annual company match.
• Paid sick leave and vacation time, plus 10 paid holidays.
• A fun and supportive work environment, with opportunities for professional growth and development.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online portal. We look forward to hearing from you