Licensed Member Experience Associate
4 weeks ago
At AAA Northern California, Nevada & Utah, we're committed to delivering exceptional service to our Members. As a Member Experience Associate, you'll play a vital role in helping us achieve this goal. Your primary responsibility will be to provide outstanding service and value to our Members through genuine care, personal service, and meeting their needs and expectations.
Key Responsibilities
Perform fundamental customer interactions, including member services and product sales.
Be knowledgeable and proficient with AAA products and services, adhering to branch operations in accordance with standard operating procedures and compliance.
Promote AAA products and services to Members to achieve individual and branch goals, and reinforce the value of AAA Membership.
Requirements
High School Diploma/GED.
1-3 years of work experience in sales or customer service-focused positions, including work in hospitality, insurance, retail, service industry, call centers, or fast-paced office environments.
Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables on time; Continues to move forward toward goal achievement.
Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Teamwork - Develop quality relationships with peers, leaders, and internal partners; while supporting communal focus and collaboration of Members First.
Work Environment
This is primarily an office job. Physical requirements include standing, sitting, bending, and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking, or sitting at a desk, table, or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves using a personal computer.
Compensation
Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance.
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