CNC Machine Tool Service Engineer

3 weeks ago

Grand Rapids, Michigan, United States Swift Placement & Consulting Full time
Job Summary

We are seeking a highly skilled Field Service Engineer- CNC Machine Tools to join our team at Swift Placement & Consulting. As a key member of our technical support team, you will be responsible for providing exceptional maintenance and repair assistance to our customers on location or remotely.

Key Responsibilities
  • Creating and updating technical documentation
  • Developing and analyzing reports related to service activities
  • Providing training and assistance to customers on new product installations and maintenance
  • Establishing and maintaining strong communication and customer service relationships
  • Managing difficult customer situations and soliciting feedback to improve service
Requirements

To be successful in this role, you will need:

  • A bachelor's or associate's degree in a technical field of study
  • 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools
  • Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls is a plus
  • Excellent verbal and written communication skills with a strong customer service orientation
  • Ability to interact and communicate effectively with people at all levels of an organization
  • Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams
  • Basic computer literacy and working knowledge of MS Word, Excel, and Outlook
  • Ability to adapt to changes in the work environment and manage competing demands
  • Minimum of 50% travel in a multi-state region
Work Environment

This role will involve working in a manufacturing/machining environment with possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. You will also spend time in a general office environment at our DMG MORI office.

Physical Demands

This role requires frequent travel, operating a vehicle, sitting, standing, walking, bending, squatting, and reaching. You will also need to push, pull, and lift objects, and perform repetitive foot, leg, hand, arm, shoulder, and torso movements. Periodic tasks will include operating power equipment, sitting at a desk, and utilizing computers and phones. Occasional lifting or moving up to 50lbs may be required.

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