Network Infrastructure Analyst

3 days ago


Phoenix, Arizona, United States TEKsystems Full time

About the Role

TEKsystems is seeking an experienced Network Infrastructure Analyst to join our team in Phoenix. This is a great opportunity for a junior-level network engineer or someone looking to start their career after completing CCNA study.

Key Responsibilities

  • Perform resolution of service impacting events within Business Partner's data network LAN environment (agency/sales offices)
  • Ensure Business Partner's issues are resolved in a timely and successful manner with a focus on building trust and providing high-quality customer service
  • Work as part of a team performing incident analysis and recovery and assisting with help desk functions

Requirements

  • 4+ years experience supporting LAN/WAN networks, including working with LECs to troubleshoot T1 circuits or similar
  • Experience troubleshooting IP networks, including Cisco routers and switches
  • Strong phone support/customer service experience

Additional Information

We offer competitive compensation, with estimated annual salary around $85,000 based on industry standards in Phoenix. Our team provides 18-hour coverage Monday through Friday and six hours on Saturday. If you have the required skills and qualifications, we encourage you to apply.



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