Assistant Store Manager

3 weeks ago

Jacksonville, Florida, United States GOODWILL OF NORTH FLORIDA Full time

At Goodwill of North Florida, we're committed to creating a world where everyone has the opportunity to work and succeed. We're currently seeking an experienced Assistant Store Manager to join our team.

About the Role

This is a full-time position responsible for assisting the Store Manager in the store's daily operation and achievement of sales results, while ensuring excellent customer/donor service. The successful candidate will manage the processing of donated goods, work with the store's managers to ensure staff is properly trained, and be responsible for opening and closing the store in the absence of the Store Manager and Key Holder.

Key Responsibilities
  • Management Duties:
    • Supervise the processing of donated goods in a timely and accurate manner while following the production system.
    • Coach, train, and develop management team members and oversee the training of store personnel.
    • Delegate, as needed, the daily and weekly scheduling of staff.
    • Address employee issues by resolving complaints and concerns, providing ongoing performance feedback, conducting formal appraisals, and counseling employees as necessary.
    • Administer disciplinary actions in coordination with the Area Manager and under the general auspices of the Human Resources department.
  • Store Operation:
    • Responsible for the store's overall operation, including maintaining daily and weekly reporting of sales, donations, and financial results.
    • Contribute toward store profitability by seeking opportunities to increase sales, manage inventory, and labor costs.
    • Ensure the accuracy of all cash handling and cash register functions, proper accounting for all store revenue, and organize work throughout the store to facilitate effective customer service and a profitable operation.
    • Ensure the store's appearance is properly maintained, and compliance with all store policies and procedures, especially in the Store Manual, Safety Manual, and Employee Handbook.
  • Customer/Donor Relations:
    • Ensure good customer/donor relations by maintaining high standards of customer service and continually reinforcing customer service standards and Goodwill's mission.
  • Administrative Duties:
    • Complete various administrative duties, including communicating transportation needs and concerns with the Area Manager, opening and closing the store in a timely and thorough manner, reporting facilities issues and problems that need attention, and making daily deposits.

Estimated salary: $50,000 - $60,000 per year, based on experience.

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