Late Night Operations Manager

4 days ago


Charleston, West Virginia, United States Kings Courtyard Inn Full time
Job Title: Late Night Operations Manager

About Us: Kings Courtyard Inn is a premier destination in Charleston, known for its blend of history, hospitality, culture, and cuisine. We are seeking a highly skilled and detail-oriented Late Night Operations Manager to join our team.

Job Summary: The Late Night Operations Manager will be responsible for performing the night audit process, verifying charges, posting room charges, reconciling credit card transactions, and closing the day's batch. Additionally, they will provide exceptional guest service, including check-in and check-out, reservations calls, and assistance with issues. This role requires strong organizational skills, attention to detail, and excellent communication skills.

Responsibilities:

  • Performing all steps of the night audit process, including verifying charges and posting room charges
  • Reconciling daily credit card transactions and closing the day's batch
  • Providing exceptional guest service, including check-in and check-out, reservations calls, and assistance with issues
  • Preparing coffee service, collecting breakfast cards, delivering newspapers, and preparing paperwork for the morning concierge
  • Answering incoming phone calls and assisting guests as needed
  • Handling all steps of the check-in and check-out process, both as concierge and bell
  • Creating the housekeeping sheet from assignments sent by the housekeeping manager
  • Ensuring the security of the building, including handling fire alarm procedures and preventing non-guest access during night hours
  • Ensuring all public spaces are clean and orderly before the end of the shift
  • Informing relevant staff of any potential problems that must be handled during the daytime, as well as sending an end-of-shift report for all front desk and management staff

Requirements:

  • High school diploma or equivalent required; previous hotel or audit experience preferred
  • Ability to work independently without assistance and maintain high levels of productivity
  • Excellent communication and interpersonal skills, with a focus on providing exceptional guest service
  • Attention to detail and ability to catch errors or discrepancies in the computer system
  • Availability to work the 11 pm-7 am shift on Friday and Saturday nights
  • Familiarity with Windows operating system, Microsoft Office products, email, and multi-line phone systems

Salary: $40,000 - $50,000 per year, depending on experience



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