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Airport Supervisor

2 months ago


Miami, United States GOL Linhas Areas Full time
About the Role

We are seeking a highly skilled Airport Supervisor to join our team at GOL Linhas Aéreas. As a key member of our operations team, you will be responsible for ensuring the smooth execution of airport activities, maintaining high standards of quality in customer service, punctuality, and operational safety.

Key Responsibilities
  • Supervise airport activities, instruct, monitor, train, and disseminate procedures to ensure high standards of quality in customer service, punctuality, and operational safety.
  • Represent Airport Management at meetings and events related to the operation.
  • Plan and apply processes, liaise with civil aviation safety authorities, and ensure compliance with supplier clauses and SLAs.
  • Brief and debrief to align procedures and information pertinent to the day's operation.
  • Participate in decision-making to minimize inconvenience caused to customers by operational irregularities.
  • Monitor and ensure performance indicators, together with the outsourcer's representative, to achieve targets and optimize resources.
  • Ensure all employees comply with requirements through mandatory training.
  • Develop the activities of the Quality Program.
Requirements and Qualifications
  • Higher education completed.
  • Microsoft Office Intermediate/Advanced.
  • Language English (Advanced/Fluent).
  • Portuguese / Spanish (A plus).
  • Easy access to MIA.
  • Ability and willingness to travel internationally.
About Us

GOL Linhas Aéreas is a leading airline in Brazil, known for its innovative approach to air travel. We have democratized access to air transportation in our country and are among the fastest-growing airlines in the world. We were pioneers in launching facial recognition check-in, in-flight Wi-Fi, mobile geolocation for customers, and an accessible website for people with disabilities.

We attribute our success to our exceptional team of employees, who embody our values of Simples, Humana, and Inteligente. We offer a challenging, diverse, and inclusive environment where you can put your skills to the test. Whether on the ground or in the air, you'll have the opportunity to soar to new heights.

If you're passionate about delivering exceptional customer service and ensuring operational excellence, we encourage you to explore our current job openings and take the first step towards joining our team of professionals.