High-Level IT Project Director

About SERVPRO

SERVPRO Industries, LLC is a leading provider of fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation across the United States and Canada.

As a Senior IT Project Manager at SERVPRO, you will be responsible for overseeing multiple medium to large projects with moderate to high complexity. Your primary role will be to take projects from initial concept to completion, serving as the single point of accountability and utilizing SERVPRO's project controls and standards to ensure projects meet their stated objectives.

You will have strong commitment to stakeholder relationships by proactively communicating and taking ownership of risks/issues and facilitating effective outcomes in a timely manner.

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• Author/facilitate strategic documents such as project charters, communication plans, detailed project plans, and project updates to business owners.
  
• Organize project activities into manageable work efforts for team members, and determine an effective approach to completing the work as outlined in project plan.
  
• Manage vendor relations by assessing the supplier needs for the project and setting objectives for cost, delivery schedules, and reliability.
  
• Coordinate Development, Quality Assurance and Technology resources as required ensuring successful project deliverables.
  
• Manage and communicate a clear project scope and motivate team members to achieve agreed upon tasks/objectives.
  
• Proactively identify and manage risks, issues, and cross-project dependencies.
  
• Identify, prepare, and/or ensure completion of high quality, professional deliverables as required by each project plan.
  
• Create, manage, and monitor the project budget by collaborating with stakeholders to establish budgetary constraints, allocate funds to various project activities, track expenses, identify potential cost overruns, and adjust as needed to ensure the project stays within budget.
  
• Schedule and facilitate weekly project status meetings with core project team.
  
• Manage and cultivate relationships with multiple business owners and team members to accomplish project activities.
  
• Communicate difficult/sensitive information to project participants in a tactful and timely fashion.
  
• Provide clear and direct communications with others, both verbally and in written form.
  
• Demonstrate expertise by providing sound, creative Project Management approaches and a thorough knowledge of technical business systems.
  
• Exhibit a passion for standardization and continuous improvement efforts by optimizing processes, and fostering a culture of consistency and excellence across all projects.
  
• Work in collaboration with the EPMO to ensure agreed upon standards and practices are utilized/implemented across the organization.
  

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• Able to read, write, and speak the English language.
  
• Minimum eight years of experience leading medium to large technical integration projects or small programs consisting of small to medium size projects required.
  
• In depth understanding of Project Management approaches, methodologies, and their application required.
  
• Experience with Agile (Scrum) and Waterfall project methodologies required.
  
• Proficient in Microsoft Office applications (including Excel, Word, Visio, Outlook, Teams, and PowerPoint) required.
  
• Experience with Smartsheets is preferred.
  
• Experience with Lucid is preferred.
  
• Experience with JIRA is preferred.
  
• Bachelor's degree in Information Technology, Business or equivalent experience in Business-related field is preferred.
  

We offer a competitive salary of $120,000 - $160,000 per year, depending on experience.

Our comprehensive benefits package includes:

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• Excellent health benefits plan, which includes medical, vision and dental options.
  
• 401(k) with company match.
  
• Company profit sharing plan.
  
• Generous paid time-off and paid holidays.
  
• Paid parental leave.
  
• Company-paid mental health benefit through Headspace.
  
• 2 free on-site fitness rooms.
  
• Employee Assistance Program.
  
• Employee Resource Groups.
  
• Personal and professional development program.
  

We are an equal opportunity employer and welcome applicants from diverse backgrounds.