Bilingual Part Time Service Coordinator

2 weeks ago

Ruidoso, New Mexico, United States ambercare Full time
Job Summary:

This role is responsible for coordinating administrative, business, and operational activities in the agency. The successful candidate will work closely with the Agency Director to resolve client issues and ensure the smooth operation of the agency.

Key Responsibilities:

• Oversee the new hire process, ensuring all documentation is completed timely and accurately.
• Maintain accurate and up-to-date employee records, including payroll records.
• Collaborate with the Corporate HR team for benefit enrollment processes.
• On-board and train new branch Administrative employees.
• Provide thorough follow-through on escalated client complaints and theft claims.
• Ensure WOTC applications, Forms I-9, and other applicable paperwork is completed timely for each new employee.
• Report all new Leave of Absence requests and assist the HR team with the leave process.
• Set up training for all new and current employees, including quarterly in-service meetings.
• Coordinate Internal Audit Responses to the Contracts Department and QA team for employee files only.
• Ensure compliance with HR processes and procedures throughout the branch.
• Ensure all required A/P related paperwork is scanned and submitted for payment.
• Follow up on all Private Duty "Hot-Lead" Assessments and Deposits.
• Supervise monthly Service Monitoring Calls with the state Department on Aging.
• File APS Reports and follow up with the agency, handling related employee issues as appropriate.
• Respond to and resolve all service complaints filed with the state or state agencies.
• Maintain a professional appearance of the branch's open environment, ensuring it is neat, clean, orderly, and free of clutter.
• Supervise the purchasing and material management functions for all branch office supplies.
• Maintain a high degree of confidentiality at all times due to access to sensitive information.
• Maintain regular, predictable, consistent attendance and be flexible to meet the needs of the agency.
• Follow all Medicare, Medicaid, and HIPAA regulations and requirements.
• Abide by all regulations, policies, procedures, and standards.

Requirements:

• High school diploma or equivalent.
• Medical Assistant diploma from an accredited vocational institution or a community college course in medical assisting.
• Current documentation of a national certification for the registered medical assistant (RMA) through the American Medical Technologists (AMT) or for the certified assistant through the American Association of Medical Assistants (AAMA) may be required.
• 3-5 years of recent experience working in a medical facility as a Medical Assistant and/or documented evidence of externship completed in a medical office.
• Must be organized and able to multitask.
• Computer proficiency - MS Office.
• Occasional travel between facilities may be required.
• Must have reliable transportation, valid driver license, and state required insurance.
• Bilingual preferred.

About Ambercare:

At Ambercare, we prioritize employee wellbeing and are recognized as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index.

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