Family Service Counselor

5 days ago

Totowa, New Jersey, United States Park Lawn Corporation Full time
Job DetailsDescription

At Park Lawn Corporation, we value honesty, courage, integrity, and ethical behavior. Our team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.

Benefits

  • We offer financial assistant programs, robust Health and Welfare Plans, and savings account options to support your personal needs and enhance well-being.
  • Our 401k and Roth Retirement Plan options are available for both Full Time and Part Time employees, along with a Company Match.
  • We provide a variety of Vacation, Personal Days, and Sick Days based on your role, emphasizing the importance of physical and emotional replenishment for our team.
  • Employee Discounts on services, merchandise, and property are available to help our team members in their time of need.

Culture

  • We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.
  • We are rooted in the communities to provide a personal touch to every family we serve.

Job Summary

This position will be responsible for establishing a professional relationship with client families to ensure all needs are met at the time of need or on a pre-need basis and all options pertaining to interment, cemetery property, and related merchandise and services exceed the families' expectations.

Essential Functions

  • Perform duties in a professional and caring manner with personal appearance, honesty, integrity, and ethical business acumen.
  • Provide tours and guides families to the cemetery lot location.
  • Build relationships, ensure excellent service, and develop potential referrals while attending services and visitations for client families; schedule and conduct aftercare appointments to ensure client family satisfaction and obtain referrals.
  • Ensure compliance within state and industry regulations and in accordance with company policies and procedures by accurately completing required documents, insuring proper interment verification process, and conducting random audits.
  • Maintain strict adherence to pricing structures, meeting required timelines by submitting all contracts, required documents, and payments to the Business Office.
  • Report to the Sales Manager all progress, complete, and submit all required reports timely.
  • Actively pursue the development of new prospects and community-based contacts by conducting presentations that highlight merchandise, services, and the benefits of pre-need arranging at business locations, client family homes, and public community events.
  • Sustain positive communication and cooperation with all funeral homes, departments, and team members to ensure a service that exceeds the family expectations.
  • Consistently meet or exceed company standards in revenue generation to maintain employment and benefits eligibility status.
  • Protect confidentiality of company and client family information, including but not limited to sales and marketing programs, materials, names, and addresses of client families, and any additional related information.
  • Participate in all required specific location and company training initiatives.
  • Identify and respond to all hazards at location and on grounds.
  • Perform other duties as assigned.

Competencies

  • Communication Proficiency.
  • Teamwork Orientation.
  • Detail Orientation.
  • Thoroughness.
  • Customer Service Orientation.
  • Time Management.

Required Education, Experience, Certifications, and Licensure

  • Four-year degree or equivalent combination of education, training, and experience preferred.
  • Prefer college degree or some college required.
  • Proven track record of success in outside sales production strongly preferred.
  • May require the possession (or ability to obtain) an insurance license as required by applicable state law.
  • Valid state-issued driver's license in good standing and acceptable driving record.

Additional Eligibility Qualifications

  • Ability to read, write, and speak English fluently. Bilingual is a plus.
  • Attend and perform work in a professional and courteous manner in accordance with the employer's requirements.
  • Demonstrated willingness to participate in growing market share through community involvement.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint) preferred.
  • Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
  • Maintains a positive attitude and working environment through organization and communication.
  • Ability to simultaneously handle multiple projects, prioritize tasks, and exercise good judgment.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • The duties associated with this position are generally performed in an indoor office setting.
  • Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
  • Equipment used to perform the essential function of this position includes, but is not limited to, computer, fax, copier, merchant terminal, multi-line phone system, personal or company-owned vehicle.
  • Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 25 pounds.
  • This position may also require reaching, pushing, and pulling.
  • This position may also be exposed to chemicals and/or blood-borne pathogens. Exposure risk is considered: Low.

Travel

  • This position may require up to 10 percent out-of-area and overnight travel.
  • Travel is primarily local occurring during the business day only.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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