Customer Service Representative
6 days ago
Company Overview:
Fortessa Tableware Solutions is a leading global tableware company part of the Zwiesel Fortessa Group, with over 30 years of experience in designing and sourcing high-quality tableware for top foodservice professionals worldwide.
About Us:
We value work/life balance, creativity, collaboration, and making a difference in the community. Our innovative design, industry-leading manufacturing standards, and commitment to customer service make us a preferred choice for home entertaining and commercial use.
The Role:
This full-time position involves providing excellent customer service and support for all customers, sales representatives, and internal colleagues across the Commercial Food Service division.
- Respond and resolve customer inquiries, concerns, and requests via phone and/or email
- Ensure accurate setup of customers in the NetSuite system
- Enter orders, quotes, returns, and credits accurately and in a timely manner in the NetSuite system
- Support outside sales representatives by providing information on orders and product availability
- Communicate internally with operations teams regarding inquiries around allocation of product, order status, and picking and/or shipping discrepancies
Qualifications:
To be successful in this role, you will need
- A high school diploma or general education degree (GED) required
- At least two years' experience in a customer service or similar environment
- Strong oral and written communication skills
- Strong computer skills, including working knowledge of Microsoft Software (Outlook, Excel, etc.)
- Ability to multitask and prioritize work
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