Customer Service Representative

6 days ago


Winchester, Nevada, United States Fortessa Tableware Solutions Full time

Company Overview:


Fortessa Tableware Solutions is a leading global tableware company part of the Zwiesel Fortessa Group, with over 30 years of experience in designing and sourcing high-quality tableware for top foodservice professionals worldwide.



About Us:


We value work/life balance, creativity, collaboration, and making a difference in the community. Our innovative design, industry-leading manufacturing standards, and commitment to customer service make us a preferred choice for home entertaining and commercial use.



The Role:


This full-time position involves providing excellent customer service and support for all customers, sales representatives, and internal colleagues across the Commercial Food Service division.




  • Respond and resolve customer inquiries, concerns, and requests via phone and/or email
  • Ensure accurate setup of customers in the NetSuite system
  • Enter orders, quotes, returns, and credits accurately and in a timely manner in the NetSuite system
  • Support outside sales representatives by providing information on orders and product availability
  • Communicate internally with operations teams regarding inquiries around allocation of product, order status, and picking and/or shipping discrepancies


Qualifications:


To be successful in this role, you will need



  • A high school diploma or general education degree (GED) required
  • At least two years' experience in a customer service or similar environment
  • Strong oral and written communication skills
  • Strong computer skills, including working knowledge of Microsoft Software (Outlook, Excel, etc.)
  • Ability to multitask and prioritize work


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