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Retail Sales Lead Associate

2 months ago

Wrentham, Massachusetts, United States Knitwell Group Full time
About Us

At Knitwell Group, we're committed to empowering women to live their best lives. Our brands, including Ann Taylor, embody the spirit of American women and provide them with the tools and inspiration they need to navigate their multifaceted lives. Our effortlessly polished styles are designed to go anywhere, from the office to special occasions.

About the Role

As a Sales Lead, you'll be a key team member who supports and role models excellent customer experiences. Your focus will be on delivering personalized customer experiences and providing guidance and support to associates. You'll collaborate with the Store Manager to become an expert on store functions, so you're ready to step in as manager when needed.

The Impact You Can Have
  • Represent the brand and model personalized customer experience behaviors.
  • Assist store leaders with onboarding and developing an effective, highly engaged team.
  • Support an inclusive store environment for associates where everyone feels welcome and engaged.
  • Uphold the highest visual and operational standards while keeping the focus on the customer.
  • Use tools to drive a customer-focused team environment and profitable business.
  • Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
  • Build productive relationships by sharing ideas and supporting the team.
  • Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
  • Seamlessly step into the role of manager when needed.
You'll Bring to the Role
  • 6-months of retail sales experience (preferred)
  • Management experience (preferred)
  • Technology proficient and ability to operate a point-of-sale system
  • Enjoys communicating and coaching
  • Flexible availability - including evenings, weekends, and holidays
  • Takes initiative in making thoughtful decisions
  • Ability to organize, delegate, and prioritize assignments to stay on top of deadlines
Benefits
  • Merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor and LOFT, plus you may also be eligible for discounts at other Knitwell Group brands
  • Support for your individual development plus opportunity for growth within our family of brands
  • A culture of giving back - opportunities to support our philanthropic partners that benefit local communities
  • 401(k)