Restaurant Operations Manager
4 weeks ago
The General Manager at Wingstop - FWS is responsible for overseeing the daily operations of the store, providing exceptional customer service, and proactively managing the front- and back-of house team. The ideal candidate has demonstrated restaurant leadership experience and a passion for growing the business and developing their team.
Key Responsibilities
Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Wingstop.
Responsible for recruiting, selecting, orienting, training, assigning, scheduling team members, in partnership with the District Manager.
Works with both the District Manager and Human Resources to manage performance, including coaching, counseling, and disciplining team members with professional maturity.
Communicates job expectations to the staff; plans, monitors, and reviews performance of employees; plans and reviews compensation actions; enforces policies and procedures.
Communicate in a timely and effective manner with District Manager about operational and human resources issues.
Perform regular restaurant inspections to ensure team and restaurant is meeting standards.
Tracks inventory and ensures accurate record keeping.
Identifies and resolves issues with food preparation. Helps team handle customer service issues with grace, courtesy, and with the goal of cultivating happy, returning customers.
Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations; maintaining security systems.
Accomplishes company goals by accepting ownership for accomplishing new and different job responsibilities; explores opportunities to add value to job accomplishments.
Meet restaurant operating policies and standards, including providing quality food products, cash handling, and store safety and security, with or without reasonable accommodation.
Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop's company standards; ensure communication is passed across organization from the General Manager and District Manager to every team member in the restaurant.
Use Company provided tools to coach, mentor, and develop team members to ensure a high-performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are following company standards.
Requirements
Guest service mentality with a genuine desire to serve the guests.
Maintains a calm, tactful demeanor when dealing with difficult situations.
Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement.
Ability to measure performance, subjectively and objectively.
Cultivate attractive culture within the restaurant.
Ability to handle numerous job duties essential to running a restaurant.
Competent in the key areas of responsibility which includes labor management, store operations, and guest relations.
Superior leadership, organizational, and time management skills.
Possesses a confident and professional demeanor. Inspires trust, models best practices, and cultivates morale and teamwork amongst team members.
Proactive problem-solver and decision-maker.
Must thoroughly understand the importance of good hygiene and food handling practices.
Benefits
Medical/Rx, dental, and vision insurance packages for full-time employees.
Life Insurance-$25k company provided with election of health benefits.
401k- 4% match, 100%, at 90-days
Compensation
$23.00-$26.00 per hour. Yearly total compensation of $65K-$85K (DOE and Location) to include base hourly rate, quarterly bonus, health benefits, sick time, vacation time, 401k, free meals
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