Escrow Team Lead

4 weeks ago


MI United States First American Financial Company Full time
About the Role

As a key member of our Escrow team, you will play a vital role in ensuring the smooth execution of escrow transactions. This position requires a high level of expertise and leadership skills, with a strong focus on customer service and administrative duties.

Key Responsibilities
  • Provide work direction and guidance to Escrow Assistants and other production roles.
  • Perform a wide range of administrative support duties, including creating and maintaining files, records, and reports.
  • Respond to inquiries and gather information to resolve issues.
  • Communicate information and prepare documentation.
  • Train and provide ongoing guidance to less experienced team members.

Requirements
  • High School diploma or equivalent.
  • 5+ years of experience in the escrow industry.
  • Demonstrated leadership skills.
  • Broad experience with escrow transactions.
  • Strong customer service skills.
  • Problem-solving skills.
  • Strong organizational skills.
  • Strong working knowledge of MS Office suite.
  • Excellent verbal and written communication skills.
  • Strong detail orientation.

What We Offer

At First American, we value our employees and offer a comprehensive benefits package, including medical, dental, vision, 401(k), PTO/paid sick leave, and other great benefits like an employee stock purchase plan. We are an equal opportunity employer and celebrate diversity, equity, and inclusion.
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