System Analyst

7 days ago


Richmond, Virginia, United States The Custom Group of Companies Full time
Job Title: System Analyst

We are seeking a skilled System Analyst to join our team at The Custom Group of Companies. As a System Analyst, you will be responsible for facilitating systems integration testing between wholesale applications and customers' systems.

Key Responsibilities:
  • Facilitate testing activities, manage complex relationships with customers, and troubleshoot issues.
  • Support customer application testing initiatives involving the Fedwire Funds services, Fedwire Securities services, and National Settlement Services.
  • Engage customers to understand their emerging testing needs and represent the Voice of the Customer (VOC) for product development.
  • Execute test strategies and leverage standard and consistent approaches for testing.
  • Identify anomalies within the Depository Institution Testing (DIT) environment and escalate issues and concerns.
  • Perform customer setups and configurations within the DIT environment.
  • Provide Saturday (pre-production) support for customers performing Operational Readiness Testing (ORT) and support for customers performing regular testing in both DIT and Production environment.
  • Answer and respond to moderately complex inquiries from depository institutions to assist with configuration and application testing.
  • Generate metrics related to operations and application support.
  • Ensure special testing efforts like Business Resumption Test (BRT), Import Export Testing, and any activities to support Client initiatives.

Requirements:

  • Detail-oriented candidate with technical acumen.
  • No specific testing or coding experience required.
  • Ability to learn and adapt to new systems and technologies.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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