Server (Primary and Secondary)
2 weeks ago
Momiji Management Group is a fast-growing company that is changing the way people experience and enjoy food. We are a family-owned and operated business that values team-oriented, passionate, and dedicated individuals who provide great customer service.
Job SummaryA Server at Momiji Management Group is responsible for delivering exceptional customer service, taking orders, and ensuring that all orders are filled quickly and accurately. This role requires excellent communication skills, the ability to multitask, and a strong work ethic.
Key Responsibilities- Greet and seat customers
- Answer questions about the menu and make recommendations
- Take orders and communicate with the kitchen staff
- Follow OLCC guidelines for alcohol orders and service
- Provide attentive service to customers, including refilling drinks and checking on guests' needs
- Promptly address any customer service issues and refer them to the appropriate person if necessary
- Perform cleaning and sanitation duties, such as server station and tables
- Take and process customer payments using a POS system
- Complete side prep work, such as cutting cucumbers and refilling condiments
- Pack up to go orders and ring out customers
- Work in the Tempura station as needed
- Make deliveries as needed
- Excellent customer service skills and the ability to set the tone and atmosphere for not only the customers but other staff members
- Ability to multitask and work in a fast-paced environment at a consistent tempo
- Must have a good and cheerful outlook
- Must have a good understanding of the menu
- Must be dependable and have a good attendance record
- Ability to work in a team environment and communicate effectively
- Must be able to follow all health and safety policies and procedures
- Must be able to operate a Point of Sale (POS) system and other electronics in the store
- Must have a valid driver's license and the ability to operate a company vehicle if needed
- Ability to stand and walk continually throughout the entire shift
- Ability to lift, carry, deliver, and serve from trays weighing up to 50 lbs. throughout the entire shift
- Ability to balance a serving tray with one hand and distribute food with the other
- Ability to bend, stoop, and reach while carrying items up to 50 lbs.
- Exposure to extreme heat, steam, and cold present in a kitchen environment
- Must have manual dexterity to cut and chop foods and perform other related tasks
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