Customer Service Excellence Director

3 days ago


Valrico, Florida, United States Vaco Full time
About the Job

We are seeking a highly skilled Customer Service Excellence Director to lead our team in delivering exceptional customer experiences. The ideal candidate will have a strong background in customer service, technical management, and leadership.

About the Team

We are a dynamic team of professionals dedicated to providing exceptional customer service and support. Our team members are passionate about delivering high-quality solutions and exceeding customer expectations.

Key Responsibilities
  • Manage Customer escalations and vendor partners in a productive and collaborative manner.
  • Lead customer engagements regarding Technical Support with NetWolves customers on data and telecommunication products and managed services.
Requirements
  • Minimum of 10+ years' experience working with Managed Services, Internet and data/telecommunication services.
  • Strong customer service and complaint resolution skills.
  • Able to analyze spreadsheets and formulate action plans.
What We Offer

We offer a competitive salary range of $130,000 - $190,000 per year, depending on location and experience. In addition, we provide a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program.

The estimated salary for this role is based on industry standards and may vary depending on individual qualifications and experience.



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