Relationship Banker

1 week ago


Saranac Lake, New York, United States NBT Bank Full time
Job Summary

The Relationship Banker is a key role at NBT Bank, responsible for delivering exceptional customer service and responsiveness while providing quality, consultative customer service to ensure both internal and external customers' needs are met.

Key Responsibilities
  • Process daily transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency.
  • Provide a consultative customer service approach to ensure a clear understanding of the customer's needs versus wants to deliver viable solutions.
  • Engage in referral and relationship management in accordance with established objectives and goals.
  • Participate in community events that support efforts with the Community Reinvestment Act CRA.
Requirements
  • High School Diploma or Equivalent
  • Minimum one year experience in related banking positions preferred
  • Previous customer service, sales, and consumer lending experience preferred
Skills and Abilities
  • Proficient reading, writing, communication, and mathematical skills
  • Basic knowledge of Decision Pro, Loan-to-Value, and Debt-to-Income calculations, and reading credit reports
  • Ability to identify and analyze situations and/or information using certain criteria and being able to resolve issues and problems
Physical Requirements
  • Communicate effectively with internal and/or external customers
  • Stationary 50% of time
  • Move about within or between locations
  • Bend, Twist, Crouch, Squat
  • Move Objects to Maximum 20 lbs

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