Tuition Assistance Application Specialist

3 weeks ago


Troy, Michigan, United States Edcor Data Services LLC Full time

Overview:

Edcor Data Services LLC is seeking a highly motivated Call Center Support Agent to join our team. In this role, you will be responsible for providing excellent customer service and support to our clients.

Key Responsibilities:

  1. Answer inbound calls from clients regarding their tuition assistance applications, reimbursement requests, and other program-related questions.
  2. Use dual monitors, policy reference, and claims reference tools to provide accurate and consistent information.
  3. Maintain contact center database by entering call log notes and important call information.

Benefits:

  • $15/hour salary + quarterly quality bonus, depending on experience.
  • Opportunity to work in a fast-paced call center environment.
  • Chance to develop your customer service skills and expertise.

Requirements:

  • High School Diploma or equivalent.
  • 1-4 years of customer service experience, preferably within a call center environment.
  • Basic computer knowledge (Microsoft Suite, Outlook, Internet Explorer, etc.).


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