Customer Experience Director

4 days ago


Flagstaff, Arizona, United States Babbitt Ford Full time
Join Our Team:

We are seeking a Customer Experience Director to lead our service department and deliver exceptional customer experiences. As a key member of our leadership team, you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.

Key Responsibilities:
  • Develop and execute plans to enhance customer satisfaction and retention.
  • Lead and mentor a team of service advisors to provide outstanding customer service.
  • Collaborate with cross-functional teams to ensure seamless operations and effective communication.
Requirements:
  • Minimum 5 years of experience in a customer-facing role or equivalent experience in automotive sales or customer service.
  • Proven leadership and coaching skills.
  • Familiarity with industry software and systems, including FMC dealer, PTS oasis, One CX, Dealer track DMS, Xtime scheduling.
What We Offer:
  • A competitive salary ranging from $90,000 to $110,000 per year, based on experience.
  • A comprehensive benefits package, including medical, dental, vision, 401k, and more.
  • Ongoing training and development opportunities to help you grow your career.
Estimated Salary:

$90,000 - $110,000 per year, based on experience.



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