HVAC Service Manager

1 day ago

East Peoria, Illinois, United States Johnson Controls Full time

Build a successful career with Johnson Controls

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard.

What we offer:

  • Competitive salary and benefits package
  • Paid vacation, holidays, and sick time
  • Comprehensive benefits package including 401K, medical, dental, and vision care
  • On the job and cross-training opportunities
  • Encouraging and collaborative team environment
  • Dedication to safety through our Zero Harm policy

Key Responsibilities:

Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team's customer base. Drives profitability and productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and for safety program compliance.

How you will achieve this:

  • Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
  • Drives L&M growth through Technicians and Team Leads.
  • Leads the execution efforts of assigned Service business to include warranty-related customer issues.
  • Responsible for procuring and maintaining fleet and tools inventory.
  • Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agents, and others who are part of the service delivery process.
  • Reviews and approves all L&M quotations.
  • Responsible for budgeting, forecasting, accounts payable/receivable.
  • Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training, and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.
  • Responsible for safety performance and program compliance.

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