Automotive Service Representative

2 weeks ago


Lynchburg VA USA, United States Monro Muffler Brake Full time
Job Summary:

We are seeking a highly motivated and customer-focused Guest Care Specialist to join our team at Monro Muffler Brake. As a key holder and manager on duty, you will be responsible for providing exceptional guest service, driving sales of automotive repair services and tires, and contributing to the growth of our business.

About the Role:

The Guest Care Specialist is a full-time or part-time hourly position that requires strong verbal communication skills, problem-solving abilities, and a focus on providing excellent guest service. You will be the first point of contact for guests on the phone and in the store, responsible for engaging guests, scheduling appointments, building trust, and presenting needed services following the Monro selling process.

Responsibilities:

• Successfully complete Monro's training program to execute the Monro selling process.
• Provide exceptional guest service, responding to guest inquiries, and resolving issues in a timely and professional manner.
• Engage guests, schedule appointments, and build trust to drive sales of automotive repair services and tires.
• Assist in various aspects of guest care, work order completion, and register assistance.
• Maintain a safe and healthy work environment, adhering to company policies and procedures, and government standards.

Requirements:

• High school diploma or equivalent required.
• Current valid driver's license and satisfactory Motor Vehicle Report (MVR) required.
• Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.
• Strong problem-solving skills and ability to work in a fast-paced environment.
• Ability to work Days, Evenings, Weekends, and Holidays.

What We Offer:

• Competitive hourly rate of $16.00 to $18.00.
• Opportunities for career growth and advancement through coursework, leadership skills, and open opportunities.
• On-the-job training, company-sponsored certifications, and course curriculum in Monro University.
• A safe and healthy work environment, adhering to company policies and procedures, and government standards.

Equal Opportunity Employer:

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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