Web Services Support Specialist

4 weeks ago


Bronxville, New York, United States Sarah Lawrence College Full time
Job Title: Web Services Support Specialist

At Sarah Lawrence College, we are seeking a highly skilled Web Services Support Specialist to join our team. This role will provide technical support to our students, faculty, and staff for internal-facing web applications and services.

Key Responsibilities:
  • Provide timely and thorough support for web applications and services via ticketing platform, email, phone, and virtual and in-person scheduled meetings.
  • Escalate, transfer, and refer support tickets as needed.
  • Assist in providing and maintaining support documentation.
  • Collaborate with Web Services Team members on user-focused solutions.
  • Continuously develop skillset through attending trainings, keeping current on product listservs, and engaging with other resources.
Requirements:
  • High school diploma or equivalent.
  • Some college (degree not required).
  • Experience providing technical support for web applications and services.
  • Familiarity with managing requests via ticketing system (Zendesk experience a plus).
  • Experience using learning management system(s) or other online learning tools.
  • Video conferencing experience, particularly Zoom.
  • Some knowledge of HTML and CSS.
  • Experience using MS Office tools, including Word, Excel, and Outlook.
Preferred Qualifications:
  • Higher education work experience.
  • Campus portal management experience.
  • Experience with learning management system content administration.
Salary and Benefits:

$55,000 - $59,000 per year, plus benefits.



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