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Automotive Service Manager

2 months ago

Lafayette, Indiana, United States Twincitydodgechryslerindiana Full time

**Job Summary**

Twin City Chrysler Dodge Jeep Ram Fiat is seeking an experienced Service Manager to lead our service team. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring operational efficiency.

**Key Responsibilities:**

  • Hire, train, and manage a team of service advisors and technicians to deliver exceptional customer service and meet sales targets.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Manage and maintain factory standards for warranty claims, ensuring compliance and minimizing losses.
  • Monitor and analyze sales and service performance, identifying areas for improvement and implementing corrective actions.
  • Collaborate with the sales team to ensure seamless customer experience and drive sales growth.
  • Manage shop productivity, labor hours, cost of sale, and operating expenses to maintain a profitable service department.

**Requirements:**

  • 5+ years of management experience in an automotive dealership, preferably with Chrysler/Mopar.
  • Proven leadership skills, with a strong track record of driving sales growth and improving customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to motivate and lead a team.
  • Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
  • Valid and clean driver's license.

**Benefits:**

  • Competitive salary and bonus structure.
  • Medical, vision, and dental insurance.
  • Paid holidays and vacation time.
  • 401(k) with company match.