Salesforce Administrator

We are seeking a highly skilled Salesforce Administrator to join our team at PDS Tech. As a Salesforce Administrator, you will be responsible for ensuring the smooth operation of our Salesforce system, providing top-notch support to our users, and driving business growth through effective system management.

• Support the day-to-day Salesforce needs of the business globally, ensuring operational flow and efficiency.
• Manage user support requests and escalations, responding in a timely and professional manner.
• Provide guidance to users on how to utilize the Salesforce system to meet their needs, ensuring maximum adoption and productivity.
• Manage multiple simultaneous enhancement projects and project-related tasks on time, working within an Agile development process.
• Collaborate with cross-functional stakeholders to clarify requirements, demo changes, and answer questions about system and improvements.
• Administer aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups.
• Work with IT teams to ensure system integrations are working correctly, maintaining data integrity and security.

• Extensive Salesforce product knowledge and at least 3-5+ years' of Salesforce Administration hands-on experience with Sales & Service Cloud.
• Ability to work independently and proactively, with excellent project management skills.
• Excellent problem-solving skills, with the ability to liaise with stakeholders at all levels.
• Knowledge of databases, enterprise software systems, and good communication skills.

• Ability to learn and adapt to changing technology, with a willingness to take on new challenges.
• Experience with MS Office 365, Teams, SharePoint, SAP Business Objects, BluJay, Validity, and MS SQL.

PDS Tech offers a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

In addition, our associates may be eligible for paid leave, including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

We are an Equal Opportunity Employer/Veterans/Disabled, committed to diversity and inclusion in the workplace.