Leasing Consultant

7 days ago

Chattanooga, Tennessee, United States Gallery Residential Full time
Job Summary

The Marketing Representative is a key member of the Gallery Residential team, responsible for driving occupancy and revenue growth through effective marketing and leasing strategies. This role requires a strong sales and marketing background, with the ability to work independently and as part of a team to achieve business objectives.

Key Responsibilities
  • Develop and implement marketing plans to attract new residents and drive lease renewals, including social media marketing, email campaigns, and community events.
  • Conduct property tours and show apartments to prospective residents, providing exceptional customer service and ensuring a smooth leasing process.
  • Collaborate with the on-site team to prioritize solutions and provide frameworks that drive journey metrics, ensuring a seamless resident experience.
  • Stay informed about current market and competitor conditions, developing and implementing short- and long-term marketing plans to sustain occupancy and drive sales results.
  • Use property management software to track apartment availability, record traffic and leasing activities, and manage resident and prospect data.
  • Ensure the property and show units meet the Company's standards for show quality, communicating maintenance and upkeep needs to the property's maintenance team members.
  • Follow up with prospects and new residents to ensure satisfaction, sending emails, thank-you notes, and cards or making telephone calls to finalize decisions to lease and/or renew.
  • Execute and perform activities in support of the property's lease renewal program, preparing and delivering lease renewal letters and packages for residents.
  • Respond quickly and courteously to resident and client/owner concerns and questions, taking prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
Requirements
  • High school diploma or GED equivalent required; industry certifications appreciated.
  • Proficiency in word processing, property management applications (preferably Yardi), and spreadsheet management programs.
  • Ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions.
  • Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information.
  • Ability to apply sales skills, such as generating sales leads, conducting sales presentations, qualifying prospects, and closing sales.
  • Ability to work in a stressful environment and work peacefully with co-workers and residents.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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