Enrollment Coordinator
1 month ago
Location: Chesterbrook, PA (hybrid schedule)
As an Enrollment Specialist at J.G. Wentworth, you will play a critical role in ensuring the success of our clients by reviewing new account applications, verifying client eligibility, and providing exceptional customer service. Your attention to detail and organizational skills will be essential in managing client accounts, updating creditor documents, and ensuring timely payments.
Key Responsibilities:
- Utilize our CRM system to manage client accounts and document updates with precision and clarity
- Review client applications to ensure suitability for our program based on enrollment guidelines
- Verify that all account updates post-enrollment, such as plan changes or requests to add or remove enrolled debts, adhere to established guidelines
- Manage accounts with outstanding items to be resolved promptly and efficiently
- Review creditor documentation to update accounts as needed
- Monitor internal and external reporting for client and creditor payments to ensure accurate processing
- Collaborate with our escrow teams to resolve any account activation issues for clients
- Communicate effectively with internal teams to resolve client requests
Requirements:
Experience in Underwriting or a Bachelor's degree is required. You must possess excellent written and verbal communication skills, strong problem-solving abilities, and the ability to think critically and analyze risk. Additionally, you should be able to multitask, work independently, and maintain attention to detail and accuracy.
Benefits:
- Full Medical/Vision/Dental Benefits
- 401K with Company Match
- Flexible Hybrid Schedule (as approved by manager)
- 15 Days PTO
- Paid Vacations & Holidays
- An Unmatched Company Culture
- On-Site Gym & Gym Membership Reimbursement
- Employee Referral Bonuses
- Public Transportation Discounts
- Company Happy Hours
- Business Casual Dress Code
J.G. Wentworth is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on protected characteristics as outlined by federal, state, or local laws.
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